Frequently Asked Questions

Yes, as long as the package has not reached its final hub. Contact support with your tracking number and the new address. Rerouting may add a fee depending on distance, and the delivery date may shift by 1 to 2 days.

Short gaps are normal during line-haul transit, customs hold, or weekends. If there is no update for more than 48 hours domestically or 72 hours internationally, contact support with your tracking ID and we will trace the consignment with the carrier.

Rates depend on weight, dimensions, destination, and service speed. Use the Rate Calculator for an instant quote. High-volume and regular shippers can ask sales for slab pricing tailored to their lanes.

Carriers charge the higher of actual and volumetric weight. We use length × width × height in cm divided by 5000 for international air freight (and 4500 to 5000 domestically depending on the carrier). Light but bulky boxes cost more than their scale weight, so pack tightly.

We accept UPI, cards, net banking, and business invoicing for approved accounts. Online bookings are prepaid at checkout. Cash on pickup is available in select pincodes and confirmed at booking time.

Open the Request Pickup page, add your address and contact details, pick a time slot, and we collect from your doorstep. Requests before noon qualify for same-day pickup in most serviceable pincodes.

Express local deliveries arrive in 2 to 4 hours. Regional shipments take 1 to 2 business days. International timelines vary by destination and customs. Every quote shows an exact estimate before you confirm.

Yes. Our executive inspects, weighs, and packs your consignment at the doorstep with reinforced boxes, bubble wrap, and tamper tape. Fragile, electronic, and liquid items get extra cushioning. Oversized or custom crating is quoted in advance.

Yes, to 220+ countries via verified carrier networks with automated customs clearance and end-to-end tracking. Transit is typically 3 to 5 business days for express, longer for economy and sea freight.

Individuals need a government ID, packing list, and invoice. Businesses add GST details, commercial invoice, and HS codes. We prepare the paperwork, classify goods, and estimate duties so the parcel clears without delays.

Hazardous materials, flammables, explosives, firearms, illegal drugs, and unapproved perishables are prohibited, plus anything banned by local or international rules. Check the Terms of Service for the full list before packing.

File a claim within 48 hours of the expected delivery date with photos, invoice, and declared value. We investigate with the carrier and compensate based on declared value and the service level purchased.

Use the Contact page with your tracking or booking ID and mark the subject as urgent for airport rush consignments, including the flight or pickup slot. Our team replies within a few hours on business days.